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The Hotel Galleria

A New Expression of Heritage

Brand Strategy, Identity, Experience Framework, Collaterals, Guest Touch-Points, Rollout

The hotel was preparing for a refreshed direction that reflected its architectural heritage and its position in Jeddah’s evolving hospitality scene. The aim was to create a cohesive story that balanced Saudi character with a more contemporary guest experience, supporting the city’s broader shift toward lifestyle, culture and tourism growth.

Specialism

Luxury Hotel Rebranding & Guest Experience Development

client

Elaf Group

Location

Jeddah, Saudi Arabia

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Approach

We shaped a brand story that connected heritage with modern hospitality, reflecting both the spirit of Jeddah and the progress shaping Saudi Arabia today.

The process began with a review of the hotel’s architectural cues, cultural references and guest journey within the context of Jeddah’s rising position as a leisure and business hub. This guided a visual and written direction built around warmth, refinement and a grounded sense of place, reflecting the country’s ambition to elevate guest experience standards as part of its national development goals. Naming, tone of voice and identity elements were then refined to present the property with clarity and confidence. The structure helped bring heritage and modernity together in one story that teams could apply consistently across all touch points.

The Solution

We created a focused suite of brand and experience materials that strengthened the hotel’s presence as a refined destination within Jeddah’s growing hospitality landscape.

Copywriting, design and artwork preparation were delivered with production support to ensure a smooth rollout. All printed and digital materials followed one cohesive narrative, helping the hotel communicate with consistency and prepare for increased visitor interest aligned with the country’s tourism focus.

The Outcome

The programme strengthened the hotel’s identity, created a smoother guest journey and supported its relevance within Jeddah’s luxury market as the city continues to evolve.

Guests experienced a more precise, more intuitive flow throughout the property thanks to improved messaging and consistent visual cues. The refreshed narrative helped position the hotel within a modern Saudi context while maintaining its cultural roots. This aligned naturally with the country’s broader shift toward elevated hospitality, increased tourism and a richer visitor experience. By unifying all touchpoints under a cohesive story, the hotel presented a more confident presence and supported Jeddah’s ongoing development as a key destination for both local and international travellers.

Project & Photography Credits

ELAF Group, Brandteliers

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Where we Work

Canada, Democratic Republic of Congo, Egypt, Greece, Hong Kong, Japan, India, Indonesia, Malaysia, Maldives, Portugal, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, United Arab Emirates, United Kingdom, Vietnam.

Dusit Hotels & Resorts, Elaf Group, Giza Palace Development, Global Hotel Alliance
Albatros Cablogs Herrods Keyfair Mediabion Racity
Albatros Group, Al Ghurair Hospitality, Al Jumeirah Hotels & Resorts, Blazon Hotels, Carlton Hotels
Hilton Worldwide, Hotel Galleria by Elaf, IHG Hotels & Resorts, Jaz Hotels & Resorts Egypt, JW Marriott Marquis Dubai, Kempinski Hotels
Marriott International, Millennium Hotels & Resorts, Nikki Beach Hotels & Resorts, Rotana Hospitality, Senator Cruises
Jumeirah, Blazon Hotels, Carlton Hotels, Dusit Hotels & Resorts, Elaf Group, Hilton Worldwide, IHG Hotels & Resorts, Jaz Hotels & Resorts, JW Marriott, Kempinski Hotels, Marriott International, Millennium Hotels & Resorts, Nikki Beach Hotels & Resorts, Rotana Hospitality, St. Regis, The Luxury Collection, Travco Group.
St. Regis, The Luxury Collection, Travco Group, Vakkaru Maldives